Frequently asked questions

Why is ReviewNow better than just asking every customer for a review?

Our “feedback-first” system invites every customer to share feedback and provides both a private contact option and direct links to public review sites for everyone. We don’t discourage negative reviews or selectively route only positive feedback.

Asking for feedback is easier than asking for a review, and giving every customer a chance to give feedback gives you a chance to maintain your brand image and figure out what’s working, and what’s not.

Our system shows all customers the same links to the review sites that matter to you.

Google forbids discouraging negatives or selectively soliciting positives.

How long does setup take?

You can be up and running in less than a day after onboarding. Our team provides onboarding to connect to automations and your existing systems to ensure everything is working perfectly from day one. No technical expertise is required.

Which review sites does this work with?

Our system shows all customers the same links, including review sites that matter most for local businesses, including Google, Facebook, Tripadvisor, Better Business Bureau, and Trustpilot. Yelp does not allow asking for reviews so we direct people to “Discover Us on Yelp” instead. We don’t route based on sentiment.

Can I cancel at any time?

Yes. We believe in earning your business every month. There are no long-term contracts or hidden fees. You can cancel your subscription at any time.

Do you create or post reviews on behalf of customers?

No. All reviews are 100% written by your customers. Reviews are not manufactured. Never buy reviews from websites. They’ll hurt your rankings. Or worse.